FAQs

Heaters are selected based on the room dimensions. Calculate the cubic footage by multiplying the Length x Width x Height (must not exceed 96" in height). Check the heater specifications to see which align with your cubic footage.

A drain can make it easier to clean a sauna, especially in a commercial facility. In a residential sauna, it is not required, but it can be helpful with cleaning or if you use large amounts of water in the sauna.

Yes. Helo specializes in custom far-infrared and InfraSauna (hybrid traditional and infrared sauna) rooms. While the rooms cannot exceed 420 cubic feet or a ceiling height of 84" (7 feet), we can design IR rooms for many applications.

Yes, the SaunaLogic2 (SL2) control pairs with the SaunaLogic mobile app giving you access to your sauna from anywhere with a cell or data signal. The SL2 works with the Junior, Designer-SL2, Pinnacle, and Pro-SL2-C heaters.

Per UL-875 testing standards for safety listings, the maximum allowable ceiling height is 96" (8 feet). We cannot draw, show, or sell a room with a ceiling height exceeding 8'. Perhaps more importantly, at 8' or higher most of the sauna heat will rise above the sauna bathers; so, a ≥8' ceiling often results in a disappointing sauna experience.

Yes. Helo partners with the Sauna360 steam division, Amerec, to provide both residential and commercial steam solutions.

Head to our Find a dealer page to search for your nearest dealer.

Your choice of heater will depend on how large your sauna is. Always choose a heater that provides the maximum output in relation to the size of the sauna. The greater the output in relation to the volume of the space, the easier it is for the heater to heat the sauna and maintain the temperature. It also means that energy consumption is minimized.

If your interior sauna walls are made of a heavy material, such as concrete, glass, tiles, etc., you will need a heater with a higher output.  To calculate the required output, add one cubic foot to the total volume of the sauna room, for every square foot of heavy wall material.

No. Only an authorized installation professional is allowed to connect a sauna heater to the electrical network, according to the electricity regulations in force.

Near the base of your sauna heater there is a data rating plate with important manufacturing details: name, model number, serial number, power rating of the heater, and the year/month of manufacture.

Sauna stones should be reset according to the following principle: if you use the sauna once a week, the stones should be reset once a year, if you use the sauna twice a week, the stones should be reset twice a year. When resetting the stones, remove broken and sand-surfaced stones and replace with new ones.

As they are used, stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones. Good air circulation is required to ensure the heater works properly and to maximize the life of the heating elements.

In a commercial sauna that is used continuously, the stone compartment should be inspected once a month and stones should be replaced when necessary.

Please see your heaters' technical specification for guidance on rock capacity and loading instructions.

Call your Helo dealer for support and service if heater problems occur. 

When your sauna is hot, you can pour water over the stones to increase the humidity in the sauna. The amount of water you pour on the stones each time will depend somewhat on the size your heater. If water runs out of the bottom of the heater, it means that you've used too much water, or the stones are not hot enough. Wait a few minutes before you pour on more.

Most commonly a sauna heater won't heat because the high limit switch was tripped. This is a safety feature of the heater, which turns off the heater if the temperature inside the sauna room rises to an abnormally high level. Your control will display "HL" if this has happened. To get your heater working again you have to reset it. After the heater cools down, push the red reset button near the bottom of the heater (check your manual for exact location). Then, press the On/Off button on your control. Your sauna should be ready to use again.  

Other things beyond the high limit control you could check include:

• Your electrical panel; see if the breaker switch has tripped.
• Vents; are they free and clear to work as needed?

If everything seems to be in order but the sauna is still not heating up properly, contact the dealer where you purchased the heater for support.

Contact your nearest Helo dealer.

Sauna360 offers a 5-year warranty on traditional sauna heaters that meet the following criteria:

• Were installed in accordance with the installation instructions provided, and
• Were properly and reasonably maintained, and
• Have not been subjected to damage, misuse, or abuse, and
• Are for residential use only.

For commercial locations, Sauna360 Inc or its authorized representatives with provide parts to replace those with defects in manufacturing or workmanship for a period of one (1) year from the original date of purchase for all components.

Please refer to the warranty page for full details.

In most cases, yes, it is possible to replace the heating coil elements. Contact a Helo dealer for more information.

No. The sauna heater and the control panel are always type-approved with each other.

No. The sauna heater and the control panel are always type-approved with each other.

The electronic control panel is more accurate than the mechanical thermometer. The measurement locations are also different, and the one used with the control is best positioned to maintain safe and accurate readings.

The SaunaLogic2 Control panel can be installed inside or outside the sauna, provided it is a Helo built sauna room. The control is weather and water resistant. Follow the installation instructions provided in the manual.

The temperature sensor placement is dependent on your heater model/control panel. Generally, the sensor should never be placed directly above the heater, nor to far from it. Follow the instructions given in the manual for each product.

The sensor cable is four meters long and cannot be made longer. Please plan accordingly. 

In a classic sauna, with nearly 100% wood interior, you simply calculate your volume by multiplying the height by the width and length. Then, you'll select a sauna heater output according to the result.

Wood quickly absorbs and stores heat, making it the standard sauna interior material. If your sauna design introduces non-wood material to the interior (i.e. glass, stone, etc.), you're adding what are referred to in the industry as 'cold surfaces'. Because these surfaces don't react to heat in the same manner, your volume calculation changes slightly. Cold surfaces take longer to heat and don't maintain it well, so you'll need a heater that can accommodate. 

• Start by calculating the volume of the sauna room: Length x Width x Height
• Measure the surface area of the cold surfaces and multiply by two: (Length x Width) x2
• Add these two numbers together and use this cubic volume number to guide your heater selection. 

In a woodburning sauna  you want as much fresh air coming in and out of the sauna, while retainin the heat. The incoming air is vital so the wood can burn efficiently. And the flow of oxygen from the in-vent to the exit vent is essential for bathers' health and sauna enjoyment. 

Temperature varies depending on the size of the room and the ambient temperature. A good target temperature for infrared sauna bathing is between 120-140° F.

With that being said, a high temperature inside an infrared cabin should not be your goal; instead, you want to ensure the emitters remain active because that is when the infrared energy is being release, providing the benefit of the infrared heat. 

You can install a custom-cut infrared or InfraSauna in your space; custom free-standing versions are not available.

Read more on our infrared sauna page, or connect with a local dealer to find the best solution for your needs.